Frequently Asked Questions
How do we know if we’ve been successful with our application?
You will be notified by the SHC.
How do we book a session?
Once your application has been successful – you will be sent a link for the booking website, and you can select your preferred date/time (subject to availability).
When are the sessions?
Sessions are scheduled for the last Friday and Saturday of each month.
There will be three sessions on Fridays and two on Saturdays, held at the following times:
Fridays:
- Morning: 9:00 AM to 11:00 AM
- Midday: 12:00 PM to 2:00 PM
- Afternoon: 3:00 PM to 5:00 PM
Saturdays:
- Morning: 10:00 AM to 12:00 PM
- Afternoon: 1:00 PM to 3:00 PM
If these times are not suitable for your group, please contact Pulse South Coast to discuss the possibility of arranging alternative dates. (Please note that this is subject to availability, and alternative dates or times cannot be guaranteed.)
How many people can attend a session?
Each session has 10 – 14 spaces available.
A minimum of 10 people is required per session. If your group is smaller than this, you can still apply – please see below.
What happens if we don’t have enough attendees to fill a session?
If you don’t have enough people to fill a session, there are a couple of options:
- You can organise sharing a session with another eligible group from your community – this should be arranged by you independently and a session can be booked once you have enough attendees.
- You are willing to share a session with another group and are flexible with when and where the session is held. The SHC may be able to combine groups with similar circumstances but there is no guarantee.
Who is the Rescue Ready session suitable for?
Anyone who would like to learn essential first aid skills – no previous knowledge is required.
Are there any age restrictions?
No – the sessions are suitable for all ages.
Children under 10 years old need to be accompanied by a parent or guardian.
How long is a session?
Each session will be approximately 2hrs (this is flexible) – and will include a Q&A session at the end.
Any breaks can be arranged with the instructor on the day.
Who teaches the session?
The sessions are run by Pulse South Coast.
https://pulsesouthcoast.co.uk/
Pulse are an award-winning company based in Sussex. Their training sessions are delivered by experienced frontline ambulance staff, including skilled paramedics who bring real-world knowledge and expertise to every session. This ensures the sessions are not only theoretically robust but also grounded in practical, hands-on experience.
What requirements are required for a venue?
Your venue must:
- Have adequate floor space, chairs etc.
- Be a public building – with a private space reserved only for the training.
- Comply with health and safety standards and regulations.
- Be available to the Pulse trainer for set up before the start of the session.
Please note:
The venue cannot be a residential house, flat etc.
Can we still apply if we don’t have a suitable venue?
Yes – the training can be done at the Pulse training centre.
(You would need to organise your own transportation)
Where is the Pulse training centre?
Pulse South Coast Ltd,
Bentley Wildfowl,
Harveys Lane,
Ringmer,
BN8 5AF
Please note:
On occasion Pulse may use a separate venue, this will be advised on the course booking.
Is there parking at the Pulse training centre?
Yes – they have a dedicated car park that is approximately a 300m walk to the training venue.
There is no cost to use this parking.
Can we cancel a session?
Yes – but Pulse require a 48hrs cancellation notice period.
Please contact the SHC and Pulse to cancel a session.
Pulse contact info:
training@pulsesouthcoast.co.uk
Can we change the date of a pre-booked session?
Yes – but this is subject to availability.
Please contact Pulse directly to check availability / re-book.
Pulse contact info:
training@pulsesouthcoast.co.uk
Who can we contact on the day of the session?
Please contact Jake at Pulse:
Please note:
Please do not contact SHC on the day of your session. The sessions are run by Pulse, and they will be available to help on the day.
What will we learn?
You will learn the following skills:
- Assessing and responding to emergencies
- CPR techniques
- Safe and effective use of AEDs (defibrillators)
Please refer the ‘Why First Aid is important’ section on the SHC website to see why this will benefit you and your community.
Do we get a first aid certificate?
Every attendee will receive an awareness / attendance certificate.
Please note:
The session is designed to boost confidence and provide essential lifesaving skills – no formal or accredited qualifications will be awarded, and it does not qualify you as a workplace first aider.
What language are the sessions delivered in?
All sessions are delivered in English, you must have a basic understanding of the English language to attend.
Are online sessions available?
No – all sessions are face to face.
What is the dress code?
Casual / comfortable clothing is advised.
I have another question – who can I contact?
For general enquires about Rescue Ready, please contact the Sussex Heart Charity:
01273 523028
Or use the contact form below.
I’d like to support the Sussex Heart Charity – how can I do this?
We are funded entirely by donations and would really appreciate your support. You can help the charity by donating or fundraising – please see the website for info on how to donate, future events and fundraising ideas.
For further information please phone:
01273 523028
Or complete the ‘Contact Us’ form below.